Returns & Refunds

As our jewellery is hand made in the UK and made to order, Doreth Jones cannot offer refunds. However, in some cases (same day cancellation), we may offer full refund. Please email within 24 hours of order. In any case, we will be happy to exchange unwanted pieces, should you notify us within 7 working days after receipt of your order. To do so, please email us on stating your name, address, order number and description of item(s). Please note that unwanted item(s) have to be returned undamaged, unworn and in their original packaging and shipped back to us at your own expense. We recommend that the return shipment is sent back to us using a Special Delivery Service providing us with the tracking number and insured to its appropriate value as the goods are under your responsibility until we receive them.

Bespoke jewellery and earrings -for hygiene reasons- are excluded from returns and refunds.

Please bare in mind that due to the hand made nature of our jewellery, items may very slightly be different to the ones shown in the photographs. We have tried all effort to show and describe as accurately as possible the colours of our jewellery, however as computer screens vary, we cannot guarantee the full accuracy of any colour.

Our “returns and refunds” section does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misrepresented.