How can I place an order?
Browse through our products and collections. When you have found the product you would like to buy, and have selected the correct size and desired colour if relevant to your product, then simply click on ADD TO BAG. If you would like to purchase more products follow the same easy step. When you are finished and want to proceed with checkout click on PAY SECURELY NOW. You can also click on your Shopping Bag icon located on the top right to view your products and to proceed with checkout.

How will I know if my order has been received?
An automated confirmation email will be sent to you as the order is being processed.

How will I know if my order has been sent out?
You will receive an email when your order has been dispatched. Your unique tracking number and an online link to the courier service will be also provided.
Do you accept cancelation on orders?
You will need to email info@dorethjones.com within 24 hours after placing an order.

Can I order from outside the UK?
Yes you can.

Do you deliver outside the UK?
Yes, we ship internationally. 

What are the delivery rates?
For all UK orders a delivery charge of £7.00 will be applied, for Europe £11.00 and International £14.00. Please refer to our Delivery Info & Rates page for more details.

What do I do if I have received my order but an item is missing?
Please contact us on info@dorethjones.com and we will have a look into this matter and get back to you as soon as possible.

What do I do if I have received an incorrect item?
Although we try our best to get your orders correct each time, if we have sent you an incorrect item please contact us on info@dorethjones.com with your name, contact details and product description and we will advise you on how to return the item to us. 

Do you accept returns or refunds?
We do not offer any refunds. However if you are not fully happy with your purchase we will be happy to offer you an exchange. Please refer to our Returns & Refunds page for exclusions and further details.
How do I return items?
Please contact us on info@dorethjones.com and we will advise you.

When will my purchase be delivered?
We try our very best to deliver most orders within 7 working day. Sometimes it can take a little bit longer. Delivery time for orders outside the UK will take longer. Please refer to our Delivery Info & Rates page for further details. 

How will my purchases be delivered?
We use Royal Mail to send out all orders. A signature is required upon receipt as all goods are sent with recorded delivery.